28 November 2017 – El País
Amazon is bringing its automated lockers to Spain. They are now located in more than 120 places across 30 Spanish cities, where customers may receive their packages in a simple and safe way, according to a statement issued by the e-commerce giant today (Tuesday).
The lockers are located at selected Repsol gas stations, Telepizza restaurants, Merlin and Unibail shopping centres, Día supermarkets and OhMyBox storage spaces. They are located in Madrid, Barcelona, Alicante, Sevilla, Tarragona, Valencia, Granada, Murcia and 21 other cities.
This is a collection option for customers who do not want to have to be at home to receive deliveries. Amazon Lockers are automated lockers from where customers can collect their packages at their own convenience. Amazon’s customers can choose the Amazon Locker that fits with their daily schedule, be it at a gas station on the outskirts of town or at one of the shopping centres, pizza restaurants or supermarkets located in the city centre.
More than half of the pick-up points are located at Repsol gas stations, specifically, it has 70 sites across 21 provinces, according to the oil and gas company.
After buying on Amazon.es, customers are invited to select the Amazon Locker of their choice where they can collect their package at the time that best suits them. As soon as the package arrives at the locker, the customer receives an email notification with a unique code, as well as the address and opening hours of the locker that he/she has selected. Once at the pick-up point, customers can either enter the code manually or scan the barcode to access their packages.
Customers have three days to collect their packages before they are returned to Amazon. Some of the lockers are available for customers 24 hours a day, seven days a week.
“Our customers in 30 Spanish cities can now use Amazon Lockers. We are delighted that they can choose where and when they collect their orders”, said François Nuyts, Vice-President and Director General of Amazon.es and Amazon.it. “We are investing heavily in Spain to constantly improve the shopping experience for our customers and we are proud to offer Amazon Lockers as an alternative, as well as to work with our partner companies, such as Repsol, Telepizza, Unibail and Día, amongst many others, to offer a new service to our customers.
Original story: El País (by Ramón Muñoz)
Translation: Carmel Drake